Shipping policy

Thank you for shopping with Princess Living. This Shipping Policy explains how we handle order processing, delivery times, and shipping costs for customers across New Zealand.

1. Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order.

  • We may offer free shipping promotions from time to time, which will be clearly advertised on our website.

3. Delivery Timeframes

  • Auckland & North Island: 2–5 business days

  • South Island: 3–7 business days

  • Rural Deliveries: May take an additional 2–3 days

Please note: Delivery times are estimates only. Delays may occur due to courier schedules, weather, or other unforeseen circumstances.

4. Delivery Conditions

  • Deliveries are made to the shipping address provided at checkout. Please ensure your details are correct.

  • If no one is available at the delivery address, the courier may leave a card-to-call for re-delivery or pickup.

  • Risk of loss or damage to goods passes to you once the order has been delivered.

5. International Shipping

Currently, we only ship within New Zealand. We do not offer international shipping at this time.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking link by email or SMS. You can use this to follow your delivery status online.

7. Shipping Issues

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the estimated delivery date so we can assist you.

8. Contact Us

For shipping questions or assistance, please contact:

📍 Princess Living
3 Burrett Ave, Penrose, Auckland 1061, New Zealand
📧 Email: info@princessliving.co.nz
📞 Phone: +09 634 6341